The short version is that the media companies aren’t serving my needs in the simplest fashion. I won’t buy DRM’d product. I won’t buy from companies that make me jump through hoops. I won’t buy from companies that treat me like a criminal when I’m trying to give them my money.
I had to reinstall our answering machine software recently and had mis-placed the registration key which would unlock features I’d paid for long ago. Features such as being able to record messages longer than 15 seconds. Bleh.
Hoping that the authoring company would help me out, I wrote them asking for the key based on the registration confirmation email I did have.
Instead of helping out an existing customer they decided to try to basically extort more money out of me.
Not once does the author provide a link to the product home page or any place to buy the product. The latter isn’t such a big deal but not providing the former just adds a burden on your readers. Are you doing reviews to aid your readers or is it just for ego?
They aren’t the only ones that do this. Reviews all over the web fail to provide product links. Why?!
I have to say that even though I’d heard plenty of bad things about Averatec on the various support forums and I was dreading having to send my C3500 in for repairs when the hard drive started to fail, I found my support experience to be good overall. Continue reading “Averatec”