Good customer service pt II

Related to this post, I purchased some new film from Integraf this past week, received the film on Friday and opened the packages today.

I discovered that one of the packages had been cut improperly (not their fault) and instead of getting 8×10" film I received 8×8" film.

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Cutting Glass

Cutting glass isn’t hard and if you’re budget minded won’t cost much. Some of
the benefits of learning to cut your own glass are:

  • Custom sized plates. If you make your own plates or film sandwiches you
    can make more anytime you need at a lower cost than going to the local
    glazier.
  • Hologram framing. Framing your own holograms can save you quite a lot of
    money. One part of this is cutting your own glass either for standard frames
    or custom sizes.
  • On-demand glass. If you keep a few large sheets on hand you can cut your
    glass when you need it rather than buying it when the stores are open.

Note that the instructions which follow assume a right-handed user. If you’re
a lefty you’ll need to adjust accordingly.

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Making a safelight


Making a safelight for use with red sensitive film (actually any monochromatic film) is easy and by using the right materials you can make a light that is both bright and won’t fog your film.

You might be tempted to use LimeLites and while that will get you by for quite some time, just as nothing beats a spatial filter for cleaning up a reference beam, nothing beats a bright and truly safe light.

You don’t have to break the bank though.

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Plasti Dip for holography

Everyone making holograms uses something a little different for handling film and/or plates when developing.

In my case I use forceps that I bought at the local electronics supply shop.

To keep them from scratching the film, which they’ll do very well out of the box as the jaws have extremely sharp teeth, I coat the tips with Plasti Dip to give them a somewhat hard coating that grips film and glass equally well.

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Removing laminated film cleanly

Any of you that are using Kapco or a similar material for laminating film to glass have undoubtedly had a failure and needed to remove the film from the glass. You’ve also probably found that the longer the film is on the glass, the harder it is to remove the film and laminate cleanly without leaving bits of adhesive behind. Paint thinners work but are more difficult to use than you might think.

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Excellent protest during Gonzales speech

This is an excellent way to tell the administration that domestic wiretapping of the kind the Bush administration has been involved in is not supported.

Are we about to get a class of lawyers with a conscience?

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Averatec

I have to say that even though I’d heard plenty of bad things about Averatec on the various support forums and I was dreading having to send my C3500 in for repairs when the hard drive started to fail, I found my support experience to be good overall.
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Interesting Coincidences

What do you normally think when you get a sales call and the person on the other end says he is responding to a request you made online? Many people would respond that the person made a mistake, ask to be taken out of their database and forget about it. That’s what I did.

What if you got two similar calls in the same hour?

What if you received 32 such calls in a single day?

What if those calls continued day after day?

That happened to me. And that was only the beginning.

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Browncoats Rise Again

There’s a group raising money to fund a new season of FireFly. If you haven’t seen the series, go see it. If you haven’t seen Serenity, the movie, go see it. Then pony up a few dollars.

http://www.browncoatsriseagain.com/

Update Jan 18, 2006: Or maybe not. Appears that the people involved were convinced that money from fans would never get Serenity off the ground and donations have been halted for the time being. Keep an eye on the site for future news though.

Update Jan 29, 2006: Go to the browncoats site and follow the recommendations for getting another series off the ground and then go to http://www.fireflyseason2.com and fill out the survey to help some more.