Batterygit

Every once in a while I do a google search to see who’s linking to pages on dragonseye.com.

On Thursday I did this and found that there had been a few more comments posted to JKOnTheRun regarding the Batterygeek pack, one of which I purchased last year and have since wrote a few reviews of.

The latest comments and my responses follow.

Battery Geek should change their name to Battery Jerk. This was the worst customer service I have come accross in my computer career. Received a battery which broke down within the 1st month and then tried to get it replaced. After too much effort I received another unit which was also defective. After months trying to rectify this I finally did receive a working replacement. Far too much effort was necessary to rectify this. I would recommend to avoid this company.

Posted by: Steve Lohan | April 15, 2006 at 07:28 PM

We have never had any customer by the name of Steve Lohan. We suspect that Steve Lohan and many of the other posters above with the negative comments to be one of our previous irate and irrational customers by the name of Michael Harrison. He also owns a blog where he likes to talk trash about many others. He appears to have a smoking gun as he has been doing nothing but making up lies and false accusations against us and others in addition to posting negative comments about us in this as well as his own blog. Please note that Mr. Harrison was offered a full money back guarantee a long time ago even long after his 30 days return policy expired however he chose to keep his battery.
Posted by: Sales | April 15, 2006 at 11:42 PM

Steve Lohan with an e-mail address at steve@msn.com? Yea right, that’s really believable.
Posted by: sales | April 15, 2006 at 11:46 PM

Michael Harrison above is one of the most irate and irrational customers that we have ever encountered after years of building our successful business. We are not exactly sure of the reason however we also suspect that he is somewhat psychotic as he doesn’t seem to want to leave us alone since even before October 1, 2005. He also owns a blog at dragonseye.com where he seems to find comfort in talking trash about us as well as many others. He appears to have a smoking gun as he has been doing nothing but making up lies and false accusations against us and others in addition to posting negative comments about us as well as other big companies as well in his own blog. We have good reason to believe (from some of our clients) that he is manipulating his blog to block all positive comments about our company and that he is also making up phony negative posts against us. We wish that he would just go out and try to get a life for himself instead of trying to broadcast negative trash about us and others however apparantly this is too much to ask of him. We believe that contrary to popular belief, the customer is not always right.

Posted by: sales | April 16, 2006 at 01:49 PM

Mr. Sales. My I call you Sales? One point at a time:

1) "We suspect that Steve Lohan and many of the other posters above with the negative comments to be one of our previous irate and irrational customers by the name of Michael Harrison"

So, it appears that I’m only one of several "irate and irrational" customers of theirs. Either that or they have several "irate and irrational" customers with my name. Other than the post on JKOnThen run from "Customer? or victim?", the only posts from me have my name on them.

2) "He also owns a blog where he likes to talk trash about many others."

Yes, I own a blog, that’s true. I don’t generally talk trash about other people although I do have some product and service reviews. There are a few negative reviews and some of those cover Batterygeek and their lack of customer service. The only post that could be considered outside that realm would be Wierder by the Minute, lame but I do think there was something unusual in John Dvorak’s cereal that morning. In any case this doesn’t constitute "many others." I just haven’t encountered that much blatent disregard or malice for the customer as I have from Batterygeek.

3) "He appears to have a smoking gun"

If by smoking gun, you mean the obvious conclusions drawn by the post Interesting Coincidences then I might have to agree. The evidence is overwhelming.

4) "he has been doing nothing but making up lies and false accusations against us and others"

Really? Which of my posts contain lies or false accusations about Batterygeek and its principals and what precisely is false? What have I said about others that are false? Point out the errors and I will address them. If any are false, why are you making that assertion here rather than directly to me or through your lawyer? Could it be because nothing I’ve said is untrue?

5) "…in addition to posting negative comments about us in this as well as his own blog."

Negative comments are not by their very nature false.

6) "Please note that Mr. Harrison was offered a full money back guarantee a long time ago even long after his 30 days return policy expired however he chose to keep his battery."

True, although that doesn’t change the fact that in almost every other respect, the service from Batterygeek has been sub-par.

7) "We have good reason to believe (from some of our clients) that he is manipulating his blog to block all positive comments"

What comments have been blocked? While researching the data behind Interesting Coincidences I moderated several comments but none have been blocked. If any are missing, have your customer re-post and if their identity can be verified I’ll be happy to approve the comments.

8.) "…and that he is also making up phony negative posts against us"

There appear to be enough unhappy customers of Batterygeek in the world that there’s no need for anyone to make up negative posts about your service.

And for the record, I have quite a nice life, thank you.

Copies of the JKOnTheRun page are available on

http://www.dragonseye.com/gallery/v/family/MichaelH/stuff/batterygit/

[update June 26, 2006]

After I posted my response on JKOnTheRun, James Kendrick responded with the following:

Mr. Harrison, if by "less than forthcoming" you mean I refused to provide you the IP address of a poster on jkOnTheRun then you are absolutely right and I will NEVER reveal personal details for any visitor to this site.

Please keep your personal vendetta on your own site and to that end I have removed the FOUR links you had in your comments pointing back to your site.

This thread has degenerated into personal attacks and self promotion and as such it is now closed to further comment.

Posted by: jk | June 23, 2006 at 07:42 AM

Mr. Kendrick,

Perhaps "less than forthcoming" wasn’t precisely the right phrase. Maybe "unhelpful" or "showing bias toward a sponsor" would be closer to the mark. Then again maybe all three do apply.

Re-read the email I sent you on November 23, 2005. I never asked you for the IP address of any of your posters. I asked for confirmation if a particular poster posted from an IP address which I already had in my possession. You in turn replied with a suggestion that somehow I was the cause of the harassment I was going through meaning that either I had directly triggered it or that I deserved it. You then went on to say that you were "very confident the poster of this comment is not the source of your problem as I know him personally."

Your recent response on your blog continues to show a clear bias and conflict of interest toward your sponsor and associate by suggesting that as a result of my post the "thread has degenerated into personal attacks and self promotion" when the very personal attacks began in April and you did nothing public about them at that time. Only when I responded with information supporting my position did you step in.

Author: Michael Harrison

Husband, Programmer, Irish dancer, tinkerer, astronomer, layabout (as much as possible)

2 thoughts on “Batterygit”

  1. While looking through my server logs I found that the person from this story is still periodically checking my site, so I did another search on the web for stories talking about Battery Geek and Dragon’s Eye.
    Even the Better Business Bureau isn’t fond

  2. I’m getting very poor service from BatteryGeek. I bought a backup battery for about $500 (SPPS-200) in April 2009. I used it 2-3 times (when I was in places where I couldn’t get AC power) and it was fine. In August 2009 I tried again and it had failed. No charging would fix it. I emailed to ask for help and got back a suggestion to try a particular fix. Tried and it didn’t work. I went online to get an RMA number to return the battery. Got an email back saying I’d receive an RMA number within 24 hours. (So far so good.) Since then, nothing. I’ve emailed three times over the past month and left a voicemail, and no response.

    David Sherman
    Tax Lawyer
    Toronto

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